Exchange Policy

Cancellations

You can cancel your order before the product has been shipped. To cancel your order email us at headoffice@de-divine.com. If the order has been shipped, we will not be able to cancel the order. Instead, you will have to raise an exchange request once you receive the order.

Exchange & return policy

Please note we provide 10 days exchange for orders placed online on www.de-divine.com and shipped within India. Post 10 days by since the date you receive your products, unfortunately, we can’t offer you an exchange

No exchange

  • If it’s determined that products is damaged while in your possession.
  • Any product not in its original condition.
  • Any product not in returned without its original packaging tags and accessories including the retail box and all other items originally included with the product at the time of delivery.
  • We will provide exchange or voucher for the returned product.
  • Any product that has been used or washed or soiled or is returned without non-tempered quality check seals/warranty seals (wherever applicable).
  • Product specified as no-returnable in the product details page.

Gift/voucher

If the item marked as a gift Vouchers when purchased and shipped directly to you. You will receive gift credit for the value of your return. Once the returned items received a gift certificate will be emailed to you.